UP | FAQ

U>P | Frequently Asked Questions

About U>P

What is U>P? And what can is U>P used for?

U>P (unlocking more than potential) provides a cloud-based tool to evaluate and measure the value of social networks based on social capital. The information gathered can be used to measure, monitor and manage the social capital within a network such as a community group, project or organisation providing information on change and outcomes of the network which can be used for reporting as well as strategic decision-making (e.g. develop an Action Plan) to strengthen the impact of the project.

What does U>P evaluate? What data can be captured with U>P?

The information gathered by U>P reports on the quantity and quality of relationships in a network and identifies how members connect with each other as well as how they connect with external stakeholders. The data on relationships can be gathered at individual as well as aggregated levels through the Social Capital Compass™ and Social Network Analysis. Additional targets and outcomes can also be added to the system. This enables you to:

  • Capture social impact data
  • Map and measure networks and social capital
  • Identify and evidence outcomes and long-term impacts
  • Demonstrate and report on social impact and positive outcomes

Why use social capital evaluation?

As an intangible asset, social capital is often overlooked when it comes to measuring, monitoring and managing social change. U>P’s social capital evaluation provides a consistent and robust methodology to measure and evaluate the value of social networks providing a tool for

  • Capturing and mapping social impact and networks
  • Identification, evidencing and demonstrating of outcomes and long-term impacts
  • Better understanding and working with social capital

How will we benefit by using U>P?

Investing in the evaluation of social networks therefore can help you to unlock more potential by facilitating

  • better awareness, and
  • informed decision-making releasing more existing and potential assets for mutually beneficial outcomes
  • based on taking stock of the social capital footprint, and
  • adapting actions strategically where necessary

What is social capital?

Social Capital describes the value of relationships between people and groups based on the core elements of networks, shared understanding, trust and reciprocity. Access to social capital fosters collective action for mutual benefit and enhances capacity within a network of individuals to respond effectively to change and challenges.

What are the six core elements of social capital?

The six core elements of social capital are based on the three elements of networks bonding, bridging and linking together with shared understanding, trust and reciprocity.

Is any previous knowledge of social capital required?

Previous knowledge of social capital is beneficial but not a pre-requisite for using U>P. Access to a U>P account also includes access to supporting materials which explain step-by-step how to use U>P and explanations of the terminology will also be provided.

We also provide training. If you are interested in learning more about social capital, please contact us.

What are the evaluation tools used by U>P?

U>P uses two tools to measure and evaluate social capital, the Social Capital Compass™ and Social Network Analysis. The tools gather and aggregate the data in real-time online and the data can be used to produce reports on the U>P platform.

What is the Social Capital Compass™?

The Social Capital Compass™ scores past, present and future (planned for) social capital. The SC Compass generates a graph which scores the six core elements each of which is then backed up by evidence. The graph helps users to better understand the different areas of social capital, how they have changed and developed as well as identifying which areas need to be worked on.

What is Social Network Analysis?

Social Network Analysis (SNA) maps individual relationship networks identifying the quality and quantity of their connections by capturing individual responses based on the six core elements of social capital. These results are then aggregated to provide a project view. The SNA also displays change by creating benchmark and current maps allowing for change in networks to be captured.

Who is U>P for?

U>P provides an evaluation to report on non-financial outcomes and added value for

  • community groups and their projects,
  • third sector organisations,
  • social enterprises,
  • funders
  • etc.

For individual groups and projects, a single licence is sufficient. However, if you are interested in evaluating multiple projects or even multiple programmes (each programme covering multiple projects), U>P is also able to facilitate accounts for that through a Programmes Account (covering multiple projects) or Master Account (covering multiple programmes) account. If you are interested in a Programmes or Master Account, please contact: info@social-capital.net

Is U>P able to cover multiple projects?

Each U>P Licence enables the user to evaluate 3 different projects. For those who need to evaluate multiple projects this can be managed with a Programmes or Master account.

A Programme account covers multiple projects.

A Master account covers multiple programmes, each of which cover multiple projects.

If you are interested in a Programmes or Master account, please contact: info@social-capital.net

What is the Back-up Policy?

The policy covers all data entered and saved on the U>P online platform (www.unlocking-potential.co). Automated back-ups of all data entered into U>P are scheduled every 24 hours at midnight to its dedicated storage space. All back-ups are encrypted (AES256 cypher). The purpose of the back-ups is to ensure that all data held by U>P has its integrity and availability retained.